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Virgin Mobile Customer Care contacts

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Virgin Mobile is an Australian telecommunications company and headquarters are bases in Sydney, Australia.

The company was founded by Richard Branson in 2000 and currently has more than 400 employees. In these few years, Virgin Mobile has obtained a great customer increasing and now has more than one millions customers in Australia. Virgin Mobile can provide different service to customers like:

  • Prepaid and Postpaid mobile phone services
  • Postpaid and Prepaid mobile broadband services

Virgin Mobile customer service department can provide support to customers regarding, enquiries, doubts, claims or any kind of suggestion. The phone number is above and you can reach it to get in contact with Vigin Mobile customer service.

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Virgin Mobile offers an excellent support to their customers through multiple channels. The Live Chat feature available through their official website has been divided into two major components as sales team chat and service team chat. On the other hand, sales teams are provided with three different contact numbers to connect, which are for mobile sales, broadband sales and upgrades respectively.

Apart from service team chat, a Virgin Mobile helpline is also been mentioned in their official website, which can be used to get in touch with the service team. In addition, a variety of other methods are available for customers to get assistance. Virgin Mobile includes referring the help and support section, getting the help from someone in online community and contacting the team through social media.

Customers can forward their concerns to Facebook and Twitter. These two social media networks also help the customers to stay up to date with the latest updates. Or else, they are provided with a lot of helpful videos through YouTube, which can be used for self-troubleshooting. Last but not least, customers can request for customer service through the account that they create in Virgin Mobile online portal after signing up.



Virgin Mobile is a large international phone service provider. Finding the contact information for a large company can always be difficult. We have done the work for you and found a variety of contact options for Virgin Mobile. Keep reading to find various contact methods.

Please keep in mind, surely the easiest contact method is to use Virgin Mobile chat service on their website. Head on to the Virgin Mobile website and in the bottom right corner click contact us. You can contact Virgin Mobile Sales or Virgin Mobile Support via the chat services.

However, there are plenty of people who like to be able to use traditional methods to contact Virgin Mobiles.

You can call Virgin Mobile Sales at 13 63 69. This is the number to call if you want a new service, new device, or want to cancel a line or plan. It is open 7 days a week. Monday through Friday from 8 am to 9 pm. Saturday and Sunday you can contact Virgin Mobile between 9 am and 7 pm.

The phone number for Virgin Mobile Support is 1 300 555 100. Call this number if you have any problem with any of your service. Customer Support has the hours as the Sales Department.

VirginMobile is part of the modern era and you can contact them via social media on either Facebook or Twitter. Representatives monitor social media platforms during the same hours as the phone lines are open.

A community support network is available on the support page. This is an area where you can ask other Virgin Mobile customers for advice, opinions, and support. Responses posted here are from the community, not necessarily anyone who is employed by Virgin Mobile. Sometimes this can be the best place to turn for support as you can get fixes and tips that aren’t supported by the manufacturer.

Your last option for contacting Virgin-Mobile Australia is in person. You can visit any number of Virgin Mobile locations around the continent to get sales or support help. On the same support page you can locate a store near you.

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Hi, my mobile is 0419678480, I have just paid $60 on it. receipt number is P72035801. can you please give me access to use my account again. I think it has been suspended. thanks Carrie.
My contact no.0403850384, I would like to cancel international roaming on mob.no. 0435295701 that is on my account. I didn't realise it was activated on this number and would like it cancled asap. please.email mikonly@bigpond.com . Thank you