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Virgin Airlines contact numbers and helpline

flights and bookings
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Virgin Australia Airlines, also known Virgin Blue, was founded around 2000 by Mr.Richard Branson and is Australia's second-largest airline, also is one of the largest low-cost carriers with a great success on Australian market.

In order to improve their service, Virgin Australia launched on May 2016 a new product known as Economy Space, which is a service which could be purchased by customers and they can be seated in a more comfortable seat. Virgin Australia always think in customer that´s why virgin customer service has a good popularity.



Virgin Airlines Customer Service team is different based on your queries, so, due to the Virgin staff handle specific matters the Virgin Airlines contact numbers are also different. Find below the specific Virgin phone numbers for each area.

For general queries you should visit Virgin website and fill a form, a customer representative will contact with you and will offer a solution to your queries. The Virgin Airlines customer service is available 24 hours a day, so, whenever you need to contact this Australian airline, someone will be in the other side. If you wish to contact with Virgin Airlines Australia Head Office, the address is 56 Edmondstone Road, Bowen Hills, Qld 4006 (Australia).



If you need to check your flight status, the website provides information about all flights, you could check date, time and if exists any kind of delay on it.

In the other hand, through Virgin Airlines phone number you may speak with Virgin Airlines customer service department, this service will help you to book a ticket, get information about flights, timetables and much more.


For domestic and international short flights, Virgin Australia Airlines Australia provides relevant phone numbers in order user could call for inquiries. New Zealand customers should call at Virgin flights contact number 0800 67 0000 24 hours a day.

In case you are interested to use Freight services, you should contact Virgin Australia Cargo in the following email: cargosales@virginaustralia.com. Cargo services are available for individuals, business and Distributors and all requirements will be attended by Virgin, providing their experiences, planes and knowledge.

Many individuals want to travel with their pets, that´s something great but, sometimes are issues associated to travel with animals. Virgin Australia accepts Pets travel in most of domestic flights although there are some restrictions flyers should know prior to book their flights. Call Virgin Airlines and ask for those restrictions, inform where you want to fly and kind of animal will come along with you. Staff team will make arrangements in order your travel be a success.

Group booking helpline, for those groups are going to make a booking of ten or more people, should speak with Group Booking Department calling Virgin customer service phone number.

For guest, there is a specific support team and you should send your queries to virgin australia guest contact centre services, they will let you know how to operate with Virgin.



Customers with complaints and queries can also use Virgin Australia Airlines tolls the company provides customer help to have customer grievances resolved. The website’s support center offers How to Guides, Corporate Help, and Agent Help to discuss various customer issues, apart from the contact us page.

Customers with complaints or inquiry about Virgin Australia Airlines Australia services can contact Virgin Australia Airlines through its website’s contact us page provided to handle such matters. It specifies that customers with complaint or compliment can use its feedback form on the contact us page. It as well directs in Velocity Members with complaints to use the contact us service provided for Velocity membership frequent flyer contact page.

planes virgin airlines australia

Virgin Airlines contact allow user to get a simple solution for their problems and for any claiming, complaint form could be found in Virgin site.




For Baggage queries, like baggage damage, lost or stolen you should call to the airport contact number. Find below Airports telephone number:

  • Abu Dhabi UAE Airport contact number: +971 2 599 8486 (open 24 h)
  • Adelaide Airport phone number: +61 8 8238 7514
  • Albury Airport contact number: +61 2 6023 3754
  • Alice Springs contact number: +61 8 8953 5600
  • Apia Airport phone no: +685 44003
  • Ayers Rock Airport number: +61 8 8956 3419
  • Auckland - International Airport telephone number: +64 9 256 3929
  • Ballina-Byron Bay Airport: +61 2 6686 8572
  • Brisbane Airport: call at +61 7 3114 8150
  • Broome Airport: reach at +61 8 9193 7750
  • Bundaberg Airport: +61 7 3117 0433
  • Cairns Airport: +61 7 4034 9382
  • Canberra Airport contact: +61 466 364 048
  • Coffs Harbour Airport: +61 2 6658 0696
  • Darwin Airport number: +61 8 8945 3176
  • Esperance Airport contact number: +61 8 9075 4145
  • Geraldton Airport telephone: +61 8 9923 3626
  • Gladstone Airport helpline: +61 7 4978 7965
  • Hamilton Island Airport contacts: +61 7 4946 9631
  • Hervey Bay Airport helpline: +61 7 4125 5289
  • Hobart Airport phone number: +61 3 6248 4443
  • Sydney Airport contact number: +61 2 9352 7650
  • Tamworth Airport phone no: +61 2 6761 5201

Also, if the Airport contact doesn´t provide a right solution you can call Virgin Australia phone number and request which is the procedure Virgin has established for these cases. At the end, user will always get a satisfactory resolution of their cases.



Virgin Australia Airlines is Australia's second-largest airline only after Qantas in the pecking order and it is the largest airline by fleet size which uses the 'Virgin' brand. The airline was established in November 1999 and has since grown to be a major operator given by its status as second largest in the country. Virgin Australia serves individuals and businesses in major cities in Australia like Sydney, Melbourne and Brisbane. It has its headquarters at 56 Edmondstone Road Bowen Hills Old 4006 Brisbane, Australia.

As it is typical of an airline operator, Virgin Flights contact number attends to lots of customers and businesses on a daily basis pertaining one issue or the other. The open hours for Virgin Australia customer care to take your complaints are Monday to Friday 9am -7pm AEST. Virgin Australia customer care has a number of teams who handle specific areas of service. In order to ensure that your complaints are processed in a quick and efficient manner, you would have to select the proper Virgin Australia contact phone number on their “contact us” page.

The forms are generally complaints and compliments, reservations and general enquiries. The forms when filled, captures your virgin Australia details, your feedback topic and associated documentation and is delivered by email to the customer service team.

You can also contact Virgin Australia customer support by mail. Your mail should be addressed thus - mail to: Virgin Australia Guest Relations – Complaints PO Box 1034 Spring Hill Old 4004. You sure would have your complaints and enquiries delivered, and will get the expected reply with time.

Most individuals and businesses prefer speaking directly to a customer care representative. You can reach a Virgin Australia customer care representative through the phone number: 13 67 89. Their Guest Contact Centre is available to assist you and your business 24 hours a day, seven days a week, giving you the satisfaction you need. If you are calling Virgin Airlines customer service from any part of the world aside Australia, you can do so on +61 7 3295 2296. Customers of Virgin Australia who are visually impaired can also contact Virgin Australia customer care. It is done through the National Relay Service.

As is obtainable in modern day businesses, Virgin Australia customer care can also be contacted through several social media platforms where they have huge followers. You can get assistance on Virgin Australia official Facebook page from 5am-11pm (AEST). Outside these hours, you did need to call Virgin Australia customer care line which has been listed above. The response rate within an hour of laying your complaints or making an enquiry is quite fast.

As a company having a very active social media presence, Virgin Australia can also be contact via their Twitter account. If you are seeking assistance through Twitter, your enquiries will have to come in between 5am and 11pm (AEST). But for a 24/7 assistance, it is best to call Virgin Australia customer care phone number. Their Twitter handle for enquiries is @VirginAustralia.

Datos empresa
Spent all morning trying to find a number to call in Sydney, Impossible!! 0409 633 573
impossible to find phone.... no customer services
Hi my name is mark Wilson I flew to Fiji on the 1 of oct and I think I left my car key in the seat pocket (not real smart I know ) who do I contact in lost property in Aust to see if it's been handed in thk u mark 0419731608 ( mtwgovmar1@ outlook.com flying home to Aust today thk u mark
How much time before my flight do I need to be at the airport?
Missing a black hardcover headphone case left in lounge area gate 31 on the 6th December. Contact david@langshaw.com.au
Also difficulty funding contact phone number. Impossible to talk to a human about information out of Broome today with impending cyclone and airport closure. I just want to talk to a real person
Hi, i need to contact customer care so that to change dated of my flight tickets Could you call me please? phone no 99128123 thank you
I would like to provide some feedback after our recent flight from Brisbane to Perth on 25/11/16, Flight VA468, departing 17:30. The plane's cleanliness was not up to standard. There were coffee spils on my daughter's food tray (Seat 21F) and still rubbish left behind from the previous flight inside the pockets where the magazines are kept. I felt it necessary to report back to customer service, as I know how important these issues are when it comes to securing return business. Thank you
Did forget about my Velocity frequent flyer points when I booked my trip who can I contact to add my points?
Hi, I'm flighting 16th of September to virgin Australia and I don't know how many kilos I'm illegible.pleease contact me my email address maracato77@hotmail.com Thank you
Hello I and a friend are flying to Bali from Sydney Wednesday 28th February 2018 11-20am Virgin economy Flying Home to Sydney from Bali 7th March on flight that leaves Bali at 10-30pm Can we on this flight up grade to Premium economy and WHAT WOULD THE EXTRA COST..thank you Anne Pitman
I want to know how to get my money back on my damage luggage, the suit case was brought for my holiday, coming home from Sydney to Cairns my suit case was damaged, the lady in Cairns was very help full, but been fast and damaging suitcase, is no good. Can you help me. Please ring 0438722961
Hi, I think I left an Apple mouse and a headset in the plane. If so, please mail it to me at this address: PO Box 1613,Alice Springs, NT 0871. 01 Jan 2018 VA954 BNE - SYD, Reservation EDHYWC, Seat F9 Many thanks! Erwin Chlanda Editor Alice Springs News Online Mob 0418 890040 erwin@alicespringsnews.com.au www.alicespringsnews.com.au
went to the airport early, followed all directions checking flights gates etc.....They changed boarding gates and although speakers were on all over the place you could not really understand what they were saying. Needless to say I missed my flight. There advice was that if there was room on the next flight or the flight after that they would try to put me on provided I pay a fee of $100.00. You can imagine my response to that. I was furious as I had a pick up in Melb. waiting for me a quests at a restaurant waiting to surprise my brother at a particular time. Needless to say I went home furious and disappointed.
Hello, I think I left my jacket on the plane. It was flight va132 to Melbourne on Sunday 17 June and I was sitting in 10e. It is a light puffer jacket packed into its own pouch and has a black and white houndstooth pattern. My phone number is +64 21 825 430 and my email is josephine.moore@outlook.com. Please could you let me know if you have it and how I should get it back? Many thanks
Please can you let me know the phone number to contact Virgin airlines Sydney for departure and arrival times domestic. many thanks.
Can you please send me customer service phone number for Virgin Atlantic. Need help!
I left my book on flight VA 1368, Melbourne to Launceston seat 2C 29.09.18. Have tried to find a phone number for help? Help.
Am flying to Los Angelos on the 31st October and would like to upgrade to freedom. How do I do this. Thank you