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Phone number

Ticketek Customer Service phone number

phone number
Average: 3.7 (70 votes)


Ticketek is an Australian company which was founded in 70 decade and is considered as one of the largest ticket sales company in the world. Ticketek is focused mainly in 2 markets, Australia and New Zealand.

How to contact Ticketek Australia and when? Ticketek Australia accepts phone calls for general queries or bookings, but its website provides all information a customer may need. It does have a Ticketek contact us facility to send or receive an email as well. Moreover, the website is a fully automated, self-service platform that gives the customer the opportunity to address every concern they may have.

Customers who have inquiry can visit FAQ page and to find the information that is relevant to their needs without having to talk to any ticketek support staff.


How Customer will receive their tickets? Ticketek is in charge to deliver tickets prior the event, in case customer has not received it, he/she should call to ticketek australia contact number Melbourne 13 28 49 in order to ask for it. Some customers claim about ticketek phone number is always busy and line engaged, but that´s due to the high number of calls are received (it´s not possible to attend all of them). When an event is cancelled for any reason, obviously customer will receive a full refund of their tickets purchased from Ticketek Customer Service.

ticketek phone

If you need to contact Ticketek insurance there is a Ticketek contact phone number for insurance purposes, the ticketek australia phone number Sydney is +61 (0) 2 8907 5085 and you can call ticketek helpline only at available hours. Also you can contact Ticketek by email to Cover More customerrelations@covermore.com.au



For additional information, Ticketek Australia operates a dedicated team of customer care representatives, operates over 75 agencies outlets throughout Australia, in order to offer many chances to contact Ticketek using their contact phone number. Users who wish to contact Ticketek customer service can also visit their site or go to the search box provided on Ticketek Australia website and type “call centers” in the search box located top-right of the site.

calling ticketek

Ticketek Australia sells more than 20 million of tickets per year and provides information and support through Ticketek Customer Service Department. Users usually reach Ticketek phone number to buy tickets and get in contact with support team, to obtain assistance about tickets sales, billing, refunds, complaints and more information.

The challenge of Ticketek services it´s to offer an easy way for purchasing tickets and to satisfy their customer. To achieve that goal, Ticketek provides an efficient Ticketek customer support to attend all queries received from customers

Which services can be provided to you as a Ticketek customer?

  • An exchange or a refund of your funds you can get only if the event is cancelled, relocated or rescheduled, and this is in case if you don’t want to attend the relocated or rescheduled event. For any assistance related to pay tickets or billing call Ticketek helpline at 13 28 49.
  • The tickets can be sold and purchased online via some online auction sites only if it is applicable in the terms and conditions of Ticketek Australia
  • The agencies or the box offices of the companies can be found anywhere in the country. For further information you can visit the official website of the company or contact Ticketek agencies on the number 13 19 31 and you will get the required information.

If you need any assistance with your ticket which is purchased already, then you can also submit an online form with the general queries you have. You need to provide your general information about your ticket, for which event is purchased, where the location of the event and a Ticketek customer care representative will respond as soon as possible

Then you need to choose the sub-category and type the issue you have. You will need to write the Ticketek account number and the transaction number in the fields provided.

If you wish Ticketek Australia contact you then you need to provide information as much as you can, information like first and last name, phone, email address need to be provided and the company will send you an email with their answer.

Ticketek Australia has accounts on Facebook, Instagram and Twitter. You can follow the official profile of the company if you think that you can get information on the social media.



Ticketek Agencies Contacts: find below Ticketek agencies in which tickets are provided, please be aware the agencies mentioned below doesn´t accept customer service calls, so they will not provide customer care support related your tickets purchased. This information is also provided in Ticketek contact us section

  • Ticketek Agency Bruce located in AIS Arena, Leverrier St, contact from Monday - Friday 9am-5pm and Saturday - Sunday 10am-4pm
  • Contact Ticketek Agency Weston located in Songland Records, Cooleman Court, Upper Level, Shop T7, 26 Brierly Street
  • Ticketek Agency Sydney CBD located in Westfield Sydney City Level 5, Shop 5006A, Castlereagh St
  • Ticketek Agency Cronulla located in Sharkies - Cronulla Sutherland Leagues Club,461 Captain Cook Drive
  • Ticketek Agency Enmore located in Enmore Theatre, 130 Enmore Rd
  • Ticketek Agency Kensington located in NIDA Theatres, 215 Anzac Pde
  • Ticketek Agency Penrith located in Penrith Panthers, Mulgoa Road, Penrith
  • Ticketek Agency Pyrmont located in Ticketek at Star Casino,80 Pyrmont Street

Due to agencies cannot provides support and assistance to customer, best way to get help is using the following Ticketek phone number opening hours 131-931 from 9 am to 17 pm, Monday to Friday

contact ticketek

You can get in contact with ticketek perth, ticketek adelaide or ticketek melbourne dialing the following number offered within “contact us” section



Some customers send complaints related to Ticketek head office phone number based on the fact, the number is frequently engaged. Despite those issues, the fastest way to contact ticketek is dialing ticketek helpline.

Once the form is completed, you have to print it and send it to Ticketek address: Cover-More Claims Department, Private Bag 913 and North Sydney NSW 2059 (Australia)

Datos empresa
I tried to book tickets for the Hopman Cup yesterday. The Computer came up with error can't proceed - and I have no confirmation of seats or tickets BUT YOU HAVE MANAGED TO DEBIT MY CREDIT CARD. I really need to speak to someone for some clarification ASAP. Spent yesterday afternoon dialling Customer Service for engaged signal - no support from anywhere. Surely you should have a system to follow up on this. There is no such thing as Customer Service at Ticketek.
Hi today I made two purchases that have been confirmed by email. The first is to Keith urban, transaction number 16----, the money has come out of our account.the Li nk on my phone 0428953395 says "this ticket is no longer active". Please explain. Also my wife Kerri has the same message on her phone. 0419941612 We also purchased two tickets to Friday night football at the mcg, transaction number 201--. The printable tickets arrived via email with barcodes but not event name seat numbers etc. Our customer number I'd is 1--- Please help
I am trying to buy a ticket for the Basketball Challenge in Brisbane TODAY and my credit card has been blocked "for security reasons". I have phoned my bank and there is nothing wrong with my card! I have spent all morning trying to contact you but to no avail!! This is certainly NOT customer service and it is absolutely unacceptable that there is not a local number we can contact to find out what is going on. The fact that you have monopoly over ticket sales is extremely frustrating! Please contact me on 0438060192 ASAP so I can get my ticket before the game starts!!
please call me urgent, 0407857330
Same issues. Please contact me on 0422375512 Urgent. Not good service at all.
I ordered tickets 2weeks ago for Bathurst have they been sent please contact me as its this week email Simone.berry1@hotmail .com
Could you please ring me 0478061953
I paid for Bathurst tickets on the 21st September &I haven't got them yet Bathurst is in 2days they where a gift for my dad order number1609-- contact me urgent on 0478061953 or email me Simone.berry1@hotmail.com thanks
Tickets for Andre rieu concert were not attached to email. Number is constantly engaged. Please contact me on 0400170355 thanks
Been tryng for hours to speak to someone please call urgently on 0417 348 516
Hey im trying to get a refund for bring me the horizon concert tickets in melbourne becouse I cant not aytend the new dates please contact me on 0479077249 please leave a voice mail if I cant anwser I work 12 hours a day.my email is Nickosmg@gmail.com.
I made a booking for the Australian Tennis Open which was confirmed. On checking my bank account I find I have been charged twice for the transaction. I am unable to get in touch with customer service & unable to email customer service as the address does not come up on the web site. Please contact me on bruceedmonds1@bigpond.com. Thanks
I am trying to contact ticketek but just get engaged signal all the time. I purchased 6 tickets to Cirque du Soleil in Brisbane on Thursday December 15th at 8.00 pm - I have not received my tickets via email or mail - I need to get a physical copy of the tickets so that we can attend the show. My email address is djconway1@bigpond.com My phone number is 0428286206
I haven't received my Bruce Springsteen tickets yet and I can't get through to Customer service either despite having tried for days.
For the premier ticket agency in Australia you need to sort out some Customer Service. Answering your phones might be a good start.
I purchased Bruce Springsteen tickets on the 10th November for the Sydney show on the 9th. Still no tickets arrived. I cant seem to locate a phone number to make an inquiry. Customer ID: 14829815
i have purchased 4 guest passes to the 20/20 match at adealide oval on Friday night but they are not on the ticket history area of ticketek so that I can print out at this stage. Can you email through to mark.shirley@sa.gov.au please.
I called to the phone number and i contacted with customer service, at least a number which works!!
The Ticketek 132 849 number is continuously busy - I have tried for the past week. There is no email address listed on their site. I can't contact them to answer a question in regard to the tickets I have purchased. This is really bad customer service and I would be hesitant to use their site again.
Thanks ticketek, great support service!!
i keep calling 132 849 and its engaged. i need to speak to you ticketek!!! what customer service. seriously.
I called ticketek and the assistance was great, my experience is completely different than previous comment
I want tickets for Justin concert in Sydney. Please contact me
Hi, I ordered and paid for four tickets (order number 170303,66359, Disney's Aladdin, the hit broadway musical, Her Majesty's Theatre, 219 Exhibition Street Melbourne Vic 3000) for 2pm performance Saturday 29th July). I also paid an extra $8.05 for delivery to Patricia Chesterman, 16 Beddome Street, Sandy Bay Tasmania 7005 Australia. The order went through Ticketek on the 3rd March 2017. I still have no tickets. Where are they? Trying to get though on the phone number that Ticketek gives their customers entirely hopeless. Please let me know what is going on. My email address is tricia7975@gmail.com. If, by some miracle you should try to ring me, you can contact me on o448436272. Thank you, Tricia Chesterman.
I have lodged 3 electronic customer feedback instances and have references, noting contact will be made the following day. 3 in 5 days and no one has bothered to call. I have tried for 5 days to call losing count at 223 times. The number is engaged. I need to contact Ticketek urgently. What's the issue please. No where to make any sort of complaint....only the feedback avenue.
I have not received my tickets purchased, may i contact with Ticketek customer service?. your phone number is engaged and i need to contact someone
your phone service is good can you vote for best service in Australia?
Despite of the comments displayed, I have has a good experience with Ticketek customer service and i received a refund
been waiting for a call back for 2 week 0428345927
Please contact me regarding issue with my tickets 0400224491.
Being waiting for Ticketek office call back for 3 weeks time. Write two emails no response. Please contact me regards my ticket issues. 0467070065.
Trying to call for customer assistance for over 5 hours to be on hold for 10 minutes then get cut off because wait time is over an hour Think something needs to be done to resolve these issues. Customer service has been non existing today and its very frustrating
Your office at Hindmarsh SA is closed but yet your website says it should be open. I am trying to purchase a ticket for tennis next Tuesday night but want to look at a plan of seating and if will not show me a numbered plan which you have at a ticket office. Left work 1 hour early especially to purchase ticket but what a waste of my time. So looks like I will miss out on going.
Please call me 0408078780 re booking for Neil Diamond concert 22/3/2018.
I email ticketek help line last Friday and am still wait for reply it is poor service
I have not received my tickets purchased 20/2/18 Your phone number always engaged very frustrating.Please call 0478614979
hi im trying to buy tickets to collingwood v essendon and im an afl memeber
I am disgusted with this company. I purchased 400 dollars in tickets to Lionel Ritchie concert in Perth. It was canceled. I have not received my refund. To contact is impossible.
I booked to afl tickets for the weekend in Melbourne watch Essendon and hawthorn but wrong dates what do I do ..