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Sydney Water Contact us Information

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Sydney water provides potable water drinking to Sydney and is the largest company in this city. Sydney water headquarters are located in Barangaroo, although previously the location was changed many times.

Formerly known as Sydney Water Corporation, Sydney Water is a government owned statutory corporation located in New South Wales. Sydney Water provides a number of water-based services to virtually all of greater metropolitan Sydney, including storm water services, potable drinking water services, and even wastewater services.



Sydney Water is the company that provides water services in Sydney. They serve people in this city as well as Illawarra and the Blue Mountains. They are not just a provider of drinking water. Sydney Water also work to protect the natural water reserves in the areas like rivers and seas.

There are basically two ways to contact a customer service representative from Sydney Water. Here are the phone numbers you can call if you want to ask a general question, or if you have doubts regarding your bill:

  • Dial 13 20 92 if you are anywhere in the New South Wales area.
  • Dial 1300 143 734 when you are calling Sydney Water from another state.
  • Dial +61 1300 143 734 if you want to make a call Sydney Water from outside Australia.

A service representative will answer during working hours, from 8.30 am to 5.30 pm only Monday to Friday.

There are other ways to contact Sydney Water customer care staff, if you have problems speaking, or when you need assistance in a language other than English. You can use the following information to get in touch with Sydney Water:

  • Dial 13 14 50 to get free translation service in Italian, French, German, Spanish, and more.
  • Dial 13 36 77 and then 13 20 90 to get assistance with a teletypewriter service if you have hearing or speech troubles.

For compliments or complaints, use the following Sydney Water contact number during working hours:

  • Dial 13 20 92 for compliments and complaints.

Sydney Water’s representatives should answer you within 5 working days with the solution or the actions to solve the reported issue.

If there is an emergency, there is a different line to call Sydney Water. Use this line if you need to report a leak, a broken pipe, or if your water has quality issues:

  • Dial 13 20 90 helpline for emergencies.

The emergency line at Sydney Water works 24/7, and they will take care of your problem in no time.



Sydney water phone number will allow to customer to get in contact with customer service department or any issues, enquiry, billing, etc. Sydney water telephone number is above indicated

Sydney water is the largest water utility company in Australia and as such they have a customer service team in place to attend to different needs of customers. There are two phone numbers set aside to reach the customer support of Sydney water and they are 13 20 92 and 13 20 90. The first one is the number that customers can call when they want to make an enquiry or have questions about their bill and they will be well attended to as they will be provided with the appropriate form of assistance.

Also, for customers having complaints either about the quality of service received or maybe they are interested in giving compliments for the excellent service received, then this is also the number to call and it is available between 8.30am to 5.30pm Mondays through Fridays every week. The last sydney water phone number is dedicated to attending to customers who want to report a leak, broken pipes or water quality problems and this number is available 24 hours for 7 days a week.

There are other ways to also contact the customer service of Sydney water apart from giving them a call and it is through fax number which is 1300 362 092 or through their email address which is media@sydneywater.com.au

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