Sydney Trains Australia is a rail network serving New South Wales and Sydney City, Australia. The rail network is a sub-urban network that operates underground and covers a distance of 815km or track, 178 train stations across eight lines. Sydney Train network works 21 hours every day and operates to serve customers the best way possible. Sydney Trains Australia is controlled by Transport for New South Wales.
Sydney Trains operate eight suburban train lines across metropolitan Sydney and it caters for nothing less than 243 million train rides every year. With the number of customers Sydney Trains Australia has, it is important that there are channels through which customers can make enquiries, lodge complaints, report issues or give feedbacks. This article will be discussing the various ways in which Sydney Trains Australia Customer support can be contacted.
Sydney trains has a website where people can find out more information or make bookings and as such, there is a contact us option on their website as well as respective Sydney trains phone numbers for making personal inquiries so that people can enjoy good customer service.
Contact Sydney Trains Australia by Phone
For enquiries about service information and for general enquiries, call Sydney Trains contact number at 131 500 and you will have a customer service representative attend to you and answer all of your questions. The phone line is open 24 hours a day, seven days a week.
To report a lost property on any of Sydney Trains Australia’s trains, call their helpline at 122 67 724 or (02) 9379 3341. Once you speak with a customer service representative, your report will be investigated and you will be reported back to in 24 hours. Sydney Trains helpline to report lost property is only open on weekdays between 8am and 5pm.
For hearing and speech impaired customers, there is a special Sydney Trains phone number for them if they have any reason to contact the Sydney Trains Australia Customer Support. They can call 133 677 24 which is always available throughout 24 hours.
To give feedbacks on services received, lodge complaints or pass along a compliment, customers can call 131 500 which is open 24 hours every day. To report faulty equipment on trains or at train stations and to report dirty trains, call Sydney trains on 131 500.
To lodge environmental complaints, call the Rail Green Line on 1300 656 999. This phone line is available 24 hours a day. To make enquiries about ticket vending machines, call 180 0808 822 to speak with a customer support agent anytime within 24 hours.
In case of emergency, notify any staff of Sydney Trains Australia available on the spot or call 000. This helpline is open all through 24 hours every day of the week. You can also call the Police Assistant Line to report non-life threatening issues on 131 444. The line is available 24 hours to handle your request and find a solution as soon as possible.
Sydney Trains Customer Service
For customers who prefer to send messages through traditional mail method, they can write a letter and mail it to the following address. Customer Relations Unit, Sydney Trains, PO Box K349, Haymarket NSW 1238.
For customers who speak foreign language and would need the services of an interpreter, call the Translating and Interpreting Service on 131 450. The Department of Immigration and Citizenship is in charge of this helpline.