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RACQ Insurance Customer Care contacts

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First and foremost, RACQ also referred to as the Royal Automobile Club of Queensland has been running for over 110 years offering a broad range of services, such as:

  • Providing roadside assistance Cars and driving assistance
  • Car insurance assistance
  • Travel insurance assistance
  • Cars loans assistance
  • Home assistance
  • Pet insurance

Not only is RACQ Australia one of the members of the Australian Automobile Association, but it is also one of the largest insurance companies and provider in Queensland Additionally, its history goes way back after being formed in 1905 by twelve motorists at a meeting of ‘almost all the motorists in Brisbane’ in 1921 it received its first Royal Charter Further, RACQ’s primary goal is to adhere to the needs and wants of their clients so as to meet their expectations.

They have over 700 rescue vehicles 24/7 Queensland-based call center Sponsored rescue helicopters for mission Book traveling for either international or domestic holidays Offer discounts for movies and theme park tickets Ultimately, if you are a member of the Queensland’s largest club, rest assured your needs would be met

When the time comes to contact RacQ Insurance Australia, you can visit their website and there you can easily use their online enquiry form. The first step involves picking your enquiry category which can be anything from corporate, banking, cars and driving, and much more. After choosing your enquiry category, you will be asked to provide an enquiry type. This could be anything from general feedback to something more specific.

racq support and assistance


Contact RACQ by phone

The next step involves providing your personal details which including an optional RACQ card number, first and last name, phone number, phone type and hours when you want to be contacted. Be sure to also provide your email address and then you are ready to enter your query. After that, simply submit your enquiry and a member of the customer care team will get back to you shortly.

In case you want to enquire about cars and driving and you are facing an emergency and you need to get in touch with RacQ Insurance Australia at the earliest, then you can simply dial 000 and get in touch with the company. For ordinary enquiries, you can reach RacQ Insurance Australia customer care by dialing 13 1905 or you can also call +61 0 7 3845 4851 for car advice, child restraints and more. If you want to know a little bit about road conditions, then dial 13 19 40.

For technical advice related to cars and driving, you will need to dial one of RACQ Customer Sevice phone numbers 1800 623 456 or + 61 07 3666 9148. For driver education, you will need to dial either 1800 680 039 or + 61 07 3361 2382. For car storage, dial +61 07 3723 1900. If you are hearing impaired, then you will need to dial 1800 623 101 (TTY) or +61 07 3248 2074 (SMS).

If you would like to get in touch with the insurance department, then for ordinary enquiries and advice you will need to dial 13 1905 or +61 07 3845 4851. For enquiries related to life insurance, income protection insurance and accident insurance, dial 1800. 722 777.

For claims, you will need to dial their contact number at 13 7202 or +61 07 3845 4851. These numbers are available for enquiries related to claims. You can also contact RacQ Insurance Australia for claims by reaching 1800 722 777 and for emergency home assistance, you will need to call RACQ Helpline 1800 800 552. By dialing 1800 650 542, you can speak with a customer care representative of RacQ Insurance Australia and for fraud hotline, you will need to dial +61 07 3361 2292.

Hello RACQ I have paid in full to RACQ motor vehicle insurance a total of $1686.14 on 4 January 2017 for the renewal of our motor vehicle insurance policy which was due on due to recommence on 20 January 2017. One of the three vehicles on the policy (Toyota Corolla) was involved in a crash on 18 January 2017 and RACQ assessors have written the vehicle off. I have been advised by a member from RACQ that the full value of the policy of $567.35 relating to the Corolla as it was prepaid before the policy due date of renewal and subsequently written off before the policy recommencement date, that the money $567.35 for this vehicle would be refunded in full back onto the Master Credit card from which the payment was originally made to RACQ for the full policy. To date this refund has not appeared on my credit card and I am requesting advice please as to when this refund will be completed. Claim MV07722789 Refers Many Thanks Tom Wilkinson
Hello....I am wondering who and how I can get hold of someone from RACQ to cancel my content and car insurances please. Do I need to go to a nearby office to do this or via email. If you could give me the information required it would be appreciated. Cheers, Gail Schurmann