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Optus Contact Number for customer service

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Optus probably is one of the biggest phone companies from Australia and the fact is that operates its own network infrastructure (not like other companies). Also, Optus provides services to residentials and companies also, generating a higher ad value.

Optus services could be summary as follow: Fixed Telephony, Mobile Telephony, Internet Access and Cable Television. In 2015 Optus was forced to shut down its TV services due to a legal decision, nevertheless, this point may bring other consequences.

Optus Australia, founded in 1981 in Sydney, Australia, is a telecommunications company that offer services such as telephony, internet access, television, and data transmission. Optus has been a subsidiary of Singtel since 2001. Before that, Optus was known as AUSSAT Pty Limited, but was later sold off by the government, therefore becoming the privatized company known as Optus.

There are different ways to get in contact with Optus customer service department, you can call to Optus phone number 13-39-37 or send an email to Customer Service or use FAQ are in placed within Optus website.

Optus has various phone numbers listed on their website for calls within Australia and calls overseas. Optus also has several different subsidiaries, including Alphawest, Uecomm, SIMplus, and Virgin Mobile Australia and is associated with brands including Boost Mobile, OPEL Networks, Reef Networks, XYZed.

optus phone number

Individuals and small businesses are the two major types of customers of Optus Australia. As a result, they have introduced two different channels for these customers to get in touch, so that they could be provided with an instant reply. Out of the multiple channels of customer support introduced by Optus Australia, Live Chat hold a prominent place. Customers can simply contact Optus with a customer support representative through the live chat feature in official website.

Once the live chat feature is selected, they will be asked about what specific service they have the concern related to. The customers need to select one out of Phone and Broadband in order to proceed with the chat. Or else, customers can think of getting in touch with them through phone. Different phone lines have been introduced for the people who have different concerns. The exact Optus phone number could be figured out through their official website.

Optus Australia has also introduced a FAQ section for the convenience of customers. On the other hand, there is an excellent community forum, which could be browsed to get most of the questions and doubts that you have in mind clarified.



Which is Optus customer service number 24 7 in Australia?. Optus Australia is equipped with an excellent customer support team, which can easily be contacted for assistance. Optus promotes customer support through a self-help service. There is an in-detailed FAQ section in the website, which can be used to get all the questions and issues sorted out.

Customers just need to select a topic that betters defines your requirements. You can easily figure out the answers for your questions through this portal. In case if you cannot find the answer for the question that you have in your mind, you can start a chat through the Live Chat facility that is available.

The live chat facility has been divided into two major components as individual support lives chat and small business support live chat. After selecting the live chat support, you can narrow down the specific inquiry you have and see whether it is related to mobile, home phone or internet. If you do not prefer live chat, you can directly call them through the provided Optus contact number.

People who have concerns related to Optus Australia can also think about seeking the assistance of community forum. The community forum is equipped with friendly individuals who can support you.

There is a live chat on the official website of Optus where you can contact one member responsible for the service providing.



Having a reasonable mobile plan that will provides you with the best service is hard in the present age. This is the reason Optus Australia has the best mobiles service and plans for all their customers. It is their reputation that most of the customers are considering their services.

However, you might have some queries about your bills, coverage, device guides, and recharges or how to activate sim, to get quick assistance you should contact Optus customer service phone number and speak directly with an optus employee.

To make sure that the clients of Optus Australia will gets the best services they have trained a special Optus customer service team. Some of the methods you can use to contact them are:

  • You can call Optus technical support contact number at 133 937
  • Optus is available on almost all the social media sites like facebook, twitter, Pinterest, Instagram, YouTube, Google+ and LinkedIn. You will get a fast response.

So make sure that you contact Optus customer services as soon as possible. They will provide you with the best solutions reading your problems. The Optus customer care has been trained to disappoint never the customers.



Call Optus phone number is one of the best ways to contact Optus telecommunication company, is easy, is fast, and you will speak with a customer care representative in just a few seconds.

Optus helpline is available for existing and non existing customer to get support of Optus staff.

You can also call Optus on their official number 1800 780 219 and ask about any concerns or issues that you have. Optus customer service department opening hours are from Monday to Friday, from 8pm until 9pm, and on Saturday and Sunday, from 9am until 7pm and 6 pm respectively.

In order to provide the services, the company uses wholesale services and operates with its own network infrastructure. Optus uses the services from the Amaysim and Exetel service providers and obtains wireless and broadband internet services.

Between the other services are 4G Mobile and Satellite. This company is considered to be the largest wholesaler satellite in Australia.

Which is Optus contact number for Customer Service?

The number is 133 937 if you have any general enquires and need assistance with that. The services provided by this telecommunication company can be also gained access via optus helpline reaching at +61 7 5528 1100 and the opening hours are from 9 am until 5 pm. You can also shop the latest technology devices here and get interesting entertainment packages from the company.

Another way to gain access and contact Optus is via its mailing address: Customer Relations Group, PO Box 306, SALISBURY SOUTH SA 5106 and you will get an answer regarding your issues.

Do you need to pay invoices?.In case you need to pay some invoices, you can call optus bill pay phone number and a customer representative will charge you the amount dued. This is a simple procees to regularize outstanding invoices.

Any service techical problem?. For urgent issues with your services, optus tech support phone number may help you to fix any kind of problem with your line, sim, devices, prepaid mobile, broadband and more issues.

Do you need to recharge your prepaid line?. Call optus prepaid recharge phone number and you can recharge your line with the amount requested, keep in mind if you have no balance you cannot make calls, so recharge your line as soon as you can.

Datos empresa
Hi , I am very disappointed how my query was handled on 31/10/2016: I spoke to a representative regarding my latest bill received for approx. $217.78. I explained to her that I'm not going to pay the bill as I wanted to know how my bill come to that amount. I requested international roaming and not a travel pack. I ask for a statement to me mailed and has not received that either. What type of company are you. You are quick to sell phone but when it come to solve problems you are sometime very pathetic. She advisedd me that they are going to listen to the conversation I had with the guys at the time and call me back in 3-5 working days. To to day no one call. I contacted again on 7/11/2016 and poke to a Hanna -Employer no. CP546960 who was vey friendly and very helpful. She has requested that I only have to pay $47.55 and she will pay the other outstanding amount of $170.23. Big thumps up for her. Your company should employed more people like her. Thanks Christophene Julius
i cant get any answers keep saying wrong number I want my optus broadband number my number
I am disgusted with the service from Optus. To contact them you need a compass and a map, plus a packed lunch. If you manage to get someone you get a lot of excuses etc. As you have guessed I am not a happy camper. Today I tried to make sense of why since I have had the NBN put on my phone drops out on some p[hone calls. Its not my phone I have had it checked. Today I tried to ring and the phone dropped out while I was waiting 10minutes. I tried to send an Email, more hassles no easy way to do this. My phone now no longer works all I get is a busy signal. WHY?
0412783200, I thought with my new plan was $30 for 1 gb per month. I got Optus alert, saying I only got 500MB, not 1 GB thanks Bonnie Wu
my optus app will not work on my new phone galaxy9plus
I have given permission to my son Kerry Swalwell several times to be able to speak to an Optus representative on my behalf. The Optus rep today has told him that he is not authorised to call on my behalf. All I want is for my landline telephone account to be sent to the email above (shazco@optusnet.com.au) so that I can pay it. The phone number is 07 3140 0223 and I am supposed to be on a $22 a month plan. As I do not have a computer or mobile phone, my daughter-in-law (Sharon Swalwell) is happy for me to have the invoice sent to her email address every month. The first invoice was supposed to be sent on 29 October but I am still waiting patiently for it to arrive. If this is unacceptable to you, could you please call me on my telephone number and at least give me the account number so that I can go to the post office and pay some money toward my account. Otherwise, I will have to look at getting another telephone account with a different company. Thank you for your anticipated assistance. Submitted by Margaret Swalwell on Monday, 5 November 2018.
I have waited 6 WEEKS for internet to be transferred to the new address. I am on the phone 3 x a day for up to 2 hours a call...…(nightly these ones)( I cannot take one more minute of this, I am sick and tired of talking to India, I know all of them will call me back and NEVER DO. What the hell, what on earth can I do I am totally distressed, frustrated and completely lost with this whole OPTUS disgusting treatment I will never advise people to go with OPTUS they are completely only for sales and not for service by an means.
ever since I changed to optus I have no phone .I have been into the shop for their help and all was they would do for me was to give me a phone Number to ring .I managed to ring this and was told in the end to hold and they would check my line after !/2 an hour wait I gave up now I find my Mobil want work as well I am 86 years of age my wife is 83 and does not keep the best of help .I have just tried to ring the Hospital for her to arrange for her to have treatment and with no phone had to go to the hospital by car .I am sick for all the trouble with phones and would love to have some one to come and fix my phone for me I need lane line and have paid for it with optus for NBN and they have been and connected me still no Phone can some one tell me how do I get HELP
I would like to know what Optus services are free. I did have a video call via messenger from Croatia a bit earlier and got out of credit on my Optus prepaid mobile although it was not me making the call. How did this happen?