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Lumo Energy Contacts

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Lumo Energy Australia Pty Ltd is a private energy company founded at 2002 (the earliest date of existence for the company which has existed under various names).

Lumo Energy is headquartered at Level 3, 565 Bourke St Melbourne VIC 3000 and is currently owned by a parent company, Snowy Hydro which is mainly an electricity retailing and bulk water management company.



When it comes to Lumo Energy, it is fairly simple to get in contact with any problems or questions you may have. Perhaps the easiest method, you will find a contact form on their ‘Contact Lumo Energy’ page. After entering your name, email address, some other details, and your enquiry, they will aim to get back to you as soon as possible

If you want to speak to someone directly, Lumo Energy has two different contact numbers. Firstly, you can call Lumo Energy phone number at 1300 971 057 from 8am to 8pm during the week and up until 5pm on a Saturday - this number is if you are a current customer. If you are a customer elsewhere but interested in making the switch to Lumo Energy Australia, you can dial Lumo Energy helpline at 1300 926 153. For this number, it will be available from 8.30am until 7pm every single weekday. Finally, there is one last number that we should mention but this is for fax and will probably only be needed after your initial contact via the phone 1300 136 891



There we have it, all the methods of contacting Lumo Energy Australia. Before we let you get back to your day, we should mention that you will need to verify your identity when contacting the company. Normally, this will come from your account number, name, address, and then just one out of your date of birth, password (if you have one), email address, contact number, driving license, passport, etc.

In addition to the phone, you can contact Lumo Energy customer service sending a letter and it will need to go to: PO Box 632, Collins Street, West VIC,8007



Lumo Energy’s contact us page also features ann online email contact form which requests your full name, email address, phone number, post code, preferred contact time, account number, and reason for inquiry. Those who make inquiries must agree to Lumo Energy’s privacy policy. Additionally, Lumo Energy has an online chat feature for those who visit their online website which was previously listed. Lumo Energy may also be found on Facebook, Twitter, and LinkedIn.

Datos empresa
We have just joined Lumo, account number 2886603, address 160 Brisbane Road, Monkland , Qld 4570. Please could you send me a B-Pay number as we are aged pensioners and like to pay an amount towards our electricity bill every fortnight. It is impossible to pay a large amount in one payment. The email address is cathkeese@bigpond.com Thank you, we appreciate your help. Regards, Cath Keese.