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Phone number

Contact now with Dick Smith Australia

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Dick Smith Australia no longer maintains physical stores and requests all its customers to contact its customer service to resolve their concerns. There are phone numbers, and email contact details to address all customer inquiries, complaints and comments.

Dick Smith Australia lists the following telephone number, 1300 003 425, to phone Dick Smith for all business related matters. All calls are expected come through between the hours of 9 am to 5 pm, Monday through Friday Australia Eastern Daylight Time.

Customers can also contact Dick Smith Australia using email facility provided on its website. 

Click the link to go to the Help Center page where you will choose the department relevant to your message

  • Select the department and go to the message form area
  • Fill in the details of your message, attaché file if applicable
  • Click the “Submit Question” button to send your message

Dick Smith Australia also provides the Help Center for Instant Answers to customers’ inquiries. Look for the link titled bar, “Help Centre – Instant Answer” and click to access the page to enter your question or type your product code. If you don’t know your product code, use the link below the question bar to find your product code to use.  On the "Instant Answer" page are also listed pre-asked questions like frequently asked questions that provide answers to them.



Dick Smith is one of the most famous retail marks in Australia. At first, Dick focused his vitality towards setting up and adjusting auto radios. The following schedule year, his business' prosperity outlined he required a more prominent shop as well as more outlets.

Alongside the engine unit auto radio business, Dick opened up Dick Smith General. It was made to be viewed as a play area for devices specialists like Dick himself and sold a colossal exhibit of shopper gadgets parts to specialists and weekend specialists too. It was effective gigantically. Things were moving quickly for Dick and the brand's fleeting ascent had not been going to decelerate at any point in the near future.

In 1980s, the business had delivered to twenty stores and Dick got sold 60 percent of the business' working show to Woolworths Small. At least 2 yrs. later, he sold the aggregate sum to Woolworths who got full ownership of the business having paid a total of 25 million US dollars. Dick Smith continued to build its system of little principle piece stores in rural areas and neighborhood metropolitan ranges crosswise over Australia. Inside a couple of decades. Contact to their customer support for more help.

Datos empresa
I’m still waiting for an email on how to return a product which is faulty. It’s been 5 days. I keep getting a reply telling me the same thing. Can customer service please answer this question? INSTRUCTION FOR RETURN OF FAULTY PRODUCT ???????????? How long does it have to take? PLS GET TO ME ASAP. 0422272503 Order Ref: GTUGHYVE Invoice # 25344285
I am waiting on a email as my tv I purchase online is faulty no picture black screen invoice number is 26168579 my number is 0405199342 can someone please get back to me pls
Not happy I purchased three phones and one is faulty.Been to sony had the run around and now you give me the run around.Cant you just replace the phone.I should not have to suffer all this bull dust .Order number is AQZ2U8RA my phone number is 0438684912.
I have been waiting for an e-voucher for 2 weeks now they said it would take 2 to 3 business days. No answers to my emails and they have my money. Really angry and disappointed.
No reply, no one to contact, store is gone, damagedcomputer and warranty about to expire, extended warranty and Toshiba repairer can’t action repair without Dick Smith info, so stuck in a loop. Feeldeceived and ignored. Help please 0488906772 Your number just recommends going online, this has been futile. Very suprised a company this big doesn’t have an office and someone to call.
This morning I purchased what I thought was a T.v set but was actually a monitor which is not what I required ,the product cost me $666.47 and as it is not what I wanted or needed I would like to cancel the order No.DFX7PQ2N,I did send an earlier Email with this information but received no reply ,as a consequence I went to my bank and put on hold any payment to Dick Smith/Kogan until this matter is resolved,I hope you have the courtesy to respond to my request.