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TopShop, how to claim your order not delivered?

topshop support

Ordering online is always a precarious thing. People are concerned whether or not their order will arrive and they are also concerned about their personal information. TopShop is a fashion store that offers a variety of clothing options online and here is what you need to know about your order not being delivered.


Delivery Times

On average delivery times are as follows:

  • Standard Delivery – Within 5 businesses days.
  • Express Delivery Next day excluding weekends and holidays.
  • Same Day Delivery – Only in Sydney Metro Region you can get delivery on the day ordered.



It is important to note that your delivery might hit a snag along the way. When you track your order, you can see what the status of the shipping is. If there is a delay, it should be noted there. Make sure to check this before you proceed further with making a claim.

TopShop Australia assistance


Filing a Claim For Non-Delivery

You have two options for properly filing a claim that your TopShop order was not delivered. The easiest way for most people is to use the phone and call 1300 867 747. This number is available between 9 am and 5 pm, Monday through Friday.

There is also a contact form available here: https://au.topshop.com/contact/. Using the contact form might take a longer amount of time to hear back. They might also request more information.

Those from countries other than Australia can select the flag on the top left corner of the screen and select the country that the package is being shipped to.


Other Questions

If you have other questions regarding TopShop customer service, you can check out their frequently answered question section here: https://au.topshop.com/faq/. This section has a large list of questions that have been asked in the past and should be the first stop for customers with questions.

Good luck filing your claim for your order not being delivered. Delivery problems happen but you aren’t alone. Others have followed the same process that you are going through and gotten replacements or reimbursement. Make sure that you follow any and all directions that are given to you by the customer service departments.