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How to make a Complaint in PayPal

paypal australia disputes

When it comes to e-commerce, PayPal Australia is one of the biggest names out there, operating in over 200 countries all around the world. PayPal is employed by many marketplaces on the internet, from small websites to multinational giants like eBay and Amazon, as a means of financial transactions between buyers and sellers.

However, it is not uncommon that a financial deal made using through PayPal goes wrong on either the buyer’s or seller’s end, resulting in one party suffering. So, what should you do if you find yourself in a similar situation?

paypal complaints


Step 1: Try contacting the other party first

It is very well possible that the problem was caused by a slight misunderstanding on the other party’s end. Therefore, whatever your scenario may be, you should first try and contact the other party, through their contact details on their PayPal account, and try and resolve the issue on your own.

Doing so often produces the quickest results since any action taken by PayPal would take longer to handle. The other party would also be more cooperative in this scenario, since you came to them as soon as you had a problem, instead of telling on them to PayPal.


Step 2: Launch a dispute

The next step you can take if you are unable to reach a solution is to launch a dispute over the transaction that concerns you, within 180 days of the transaction being made. A buyer can file a dispute if the item ordered was not received or was significantly different from what he/she was advertised.

On launching a dispute, you and the other party will be able to communicate PayPal’s platform, which means all discussions could be treated as evidence you might need later. To launch a dispute, head over to PayPal’s Resolution Centre and click on Report a Problem, after which you will be prompted to enter the Transaction ID you wish to launch a dispute on, and a series of instructions. If your issue is resolved, you can mark it resolved by clicking on the dispute in the Resolution Centre.

open a case


Step 3: Escalate to a claim

If you and the other party are unable to reach an agreement after you launched a dispute, you can escalate your dispute to a claim, within 20 days after first launching the dispute. Doing so will officially involve PayPal in the matter, and they will investigate to determine who is at fault in the matter, based on the evidence provided by each party for their case.

Either party can escalate the dispute to a claim by clicking on View next to your case in the Resolution Centre, and then clicking on Escalate to PayPal, and then following the instructions provided.


Step 4: Call customer service

At any point in this entire process, you can contact PayPal for their assistance in the matter, especially if you feel the other party is being uncooperative. You can call them on their Customer service number, or send an email to their given email address, both available on their website, and they will try their best to solve your problem.