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BIG W
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BIG W Customer Service phone number

Average: 5 (1 vote)

Big W Australia offers an excellent customer support to all the people who purchase their products. Several channels have been provided for the customers to get in touch with the representatives. For all the general inquiries, customers can call Big W up on the number of corporate office.

However, there is another number for the customer service center of Big W Australia, 1300 244 999

Big W Australia has distribution centers throughout the entire country as well. People can also visit these distribution centers or call them in order to get assistance related to the offered services. If there are any booking changes, customers are requested to notify it by logging into the SalesForce system. A SalesForce user guide has also been provided for the convenience of customers. Email can also be used to get in touch with the Big W customer service representatives.

You can call directly to Big W stores, below find the main stores and contacts:

  • Epping helpline is 03 8432 5250
  • Jesmond phone number is 02 4902 2704
  • Marion telephone number is 08 8314 5400
  • Big-W Erina fair contact 02 4343 9700

A reply to emails will be provided within a period of 24 to 48 hours. A dedicated number has been provided for the customers who require technical assistance. However, the technical support team can only be contacted between 8.30am to 5pm and emails sent to them would be replied within 48 hours. Big W is a retail subsidiary company of Woolworths Limited founded in 1964 and headquartered in Bella Vista, New South Wales, Australia.

Serving 186 locations across Australia with over 22,000 employees and Sally Macdonald as CEO, Big W made A$4.11 billion in revenue and A$114 million in operating income in 2015. Big W has many customer service options available on their website. Big W contact us page features various Big W phone numbers, including one for questions regarding an order, delivery, exchange, or warranty, and a phone number for questions regarding safety concerns or issues regarding urgent attention.

Big W also offers an option for customers to locate Big W stores and Big W Vision stores using an SMS system in which a customer texts their post code to a given number. Big W can be called on a general customer care number which is available Monday through Friday from 9 am to 6pm AEST, and on weekends from 9 am to 5 pm AEST. Big W can also be reached at a physical address via mail, at Customer Experience Manager, PO Box 8000, Baulkham Hills NSW, Australia 2153, Mailpoint: W2 B2.

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Comments
Today I went into your Big W store at Macqurie centre l found what I wanted within minutes the price was reasonable and I proceeded to the checkout.I only had to wait for a few minutes before being called to the counter to pay.the staff member was most helpful very pleasant and advised me that I could complete a satisfaction survey online. Everything was great as far as the store was concerned andI would not hesitate to shop there again. However I cannot say the same of your survey which I had great difficulty in accessing in fact I gave up after the 4th attempt my unique code is 0156029383352 if my comments could be put into the draw for a chance to win a gift voucher I would be most grat
I want to leave feedback on your customer service at campsie store, I was approach by one of the lady guard of your store, in kids playing place near big w, she came to me and started asking is this your son I said yes, and she said to me "can you tell him to stop screaming because my customer complaining". I replied her back do you think I am not telling him he is just 2 years and cant communicate, they just screaming on excitement. she was not listening to anything other people around me were asking me to ignore her and comforting me, i was upset and i had to take my child away, as there was nothing i could do, cant hit or scream back to my child but i did. Just wanted to ask u guys, how do you decide to call people customer, by their skin colour, how rich they look, or beautiful or the clothes they are wearing, if not i was your customer too, because i went in your store to get shoes for my son before i took my son for play, lucky i did not create much drama, but others could call someone for help.
Staff have been cut so much at the Capalaba Store that if you make a purchase at the checkout and you are overcharged, YOU have to chase up the refund by going to the back of the store and queue up at the returns/layby counter. This happened to me last week, and I was disgusted that I had to do this over an error the store made. To make matters worse, there were 3 customers waiting at that counter and NO STAFF SERVING! Great way to make more profit Big W, as I walked out.
I would like to say a big thank you to Denise at the Big W store in Gungahlin ACT. Who found my handbag that i had left near the shoes try on area on Thurs 16/8/18 . She had handed in to customer service, what a relief ! The staff are lovely and very helpful in that store. Happy Customer.