STAN CUSTOMER SERVICE
Customers wanting to contact Stan TV Australia will need to use the online contact support facility. Stan TV Australia provides a “Submit a request” option where customers can request information on a pre-defined questions basis. The way it works if by going to send a request page at https://help.stan.com.au/hc/en-us/requests/new and choose the option that best qualifies the issue a customer wants to resolve. After selecting the relevant options from the various questions listed, the website presents a new screen where the customer is asked to give details about their issue. Customers are to submit their email contact detail and provide relevant information concerning the issue to resolve. If applicable, a customer making the inquiry may attach a document to back their inquiry.
Stan TV Australia also provides help home, an online help facility where customers can find answers quickly to their inquiries and complaints. The client can access help home here and proceed to find relevant subheadings to resolve their issues. Some of the subtitles are “getting started,” “manage account,” “watching Stan,” and “troubleshooting.” Clicking on any of the subtitles will lead to further information and action by the inquiring customer. Customers can also explore the Quick Links facility provided on the help home page. Stan TV Australia provides relevant information to help customers resolve their issues like Change Credit Card, View Billing History, Create Profiles and Manage Devices.
Stan TV Australia provides online help facility to resolve customer inquiries and issues. Customers are to submit a request on its website for processing. Most help support come as a self-help effort requiring customers to go through pre-defined topics in the “submit a request” page to choose topics option that best describes their issue. After picking the best option that describes your problem, a form is opened for the customer to enter detailed information on their inquiry. The information will include customer email contact, select the detail of the problem and type detail information about the problem and if applicable, an attachment is attached to the message before submitting the help request for processing. Otherwise, the request is submitted without attachment.
The website provide major areas of assistance to customers inquiries including “Getting Started” with Stan TV Australia, “Manage Account” for existing account holders, “Watching Stan” and “troubleshooting.” Selecting any of these subheadings in the help page would lead to more information on how the customer can get help. You can access Stan TV Australia customer help page here.