Google Allo is an instant messaging app that was developed by Google and released this year in September with the ability to operate on both Android and iOS operating systems. The app contains a virtual assistant and features a function known as “smart reply” which gives users an opportunity to reply messages without typing. This is because the “smart reply” function on the Google Allo app makes use of Google machine learning technology to suggest a reply to previous messages. Apart from that, it also analyses images that are sent to a user so that it can suggest some fairly congruent or accurate responses. Google Allo also studies the behavior of a user so that it can learn and better adapt its suggestions to fit the personality of such an individual. Another feature is the “whisper shout” which is used for increasing or decreasing the size of a message in order to represent volume. Also, with Google Allo, users can draw on pictures before sending them to fellow users. While there will be complaints and inquiries, the developer of the app, Google has deemed it fit to make available a contact us option which can be utilized by calling the appropriate Google Allo phone numbers so that excellent customer service can be provided.