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Fetch TV Assistance

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Fetch TV Australia made it abundantly clear it does not operate a customer support services. However, it provides an email contact for the public to communicate with it for various information needs.

Existing customers with Fetch TV Australia account are to contact their internet service provider to resolve any service issue; this is because Fetch TV Australia does not maintain individual customers account and the ISP will be in the best position to help existing customers resolve their complaints. Likewise, customers who purchased Fetch TV box through authorized retailer and have an account directly with Fetch TV are to go to https://www.fetchtv.com.au/account/.

Customers using this facility will need to log in using their login details and resolve their problems online. Customers wanting to address various complaints and leave a comment should follow the advice of Fetch TV Australia for the best customer experience.

More information can be obtained at the Fetch TV Australia online facility to help the client understand how to resolve their problems. Some of the facilities on the website include Support information and User Guides that provides customers with additional information. Customers can also use the Frequently Asked Questions on the Support information section get more information about Fetch TV Australia services.



Fetch TV Australia does not operate a customer call center and cannot be contacted by phone. However, clear directives about how to resolve customer related issues are given on its website under the “Fetch contact us” page.

Existing customers holding a Fetch TV account are to contact their internet service provider for any issue they have because Fetch TV Australia does not have access to an individual customer account, rather the ISP is in best the position to help. For all other inquiries, Fetch TV Australia provides the email address: contactus@fetchtv.com.au for clients to submit their problems for resolution. Customers are to note that the email address is not a Fetch TV customer service contact. For appropriate action in dealing with their clients’ inquiries, the earlier information should be followed.

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