How to make a complaint to Jetstar Australia
Have you used Jetstar to book travel or accommodations? Chances are that if you haven’t, you will soon. Jetstar Australia is one of the biggest ways to plan your travel. No matter how big a company is there will always be times when you might need to make a complaint. Here is how you can make a complaint with Jetstar Australia.
Jetstar has several ways that you can contact them in order to make a complaint. The easiest way (and quickest) is to use their system at http://www.jetstar.com/au/en/contact-us. In this system you will find a tree with reasons to contact them. Select Complaints and Compliments. From there, pick the nature of your complaint.
While most complaints will allow you to chat with a representative live, a few of them request that you use a contact form. In either case make sure that you have as much information as possible. The more information, the easier it will be for them to address your concerns.
You can also initiate a free Skype call with Jetstar Australia. To do this follow the link to the website here: http://www.jetstar.com/us/en/contact-us/complaints-and-compliments. On the site you will find a button that says “Free Skype Call”. Click this button and the call will be connected.
On the same link posted above you can find both fare rules and travel advice that might be able to answer some questions before contacting the company.
Your last option is to contact Jetstar Australia Customer Service by phone. To call from inside Australia, dial 131 538, this number is available for service 24 hours a day and Jetstar Complaint team will help you with your complaint
Should you want to do a little research before contacting Jetstar Australia, feel free to take a look at http://www.jetstar.com/us/en/help to find useful information. You can search for keywords or read common articles.
Not letting a complaint go by is important and should you have one, it is advised to contact Jetstar Australia. If they never hear about your complaint, they can’t work to make it right. Other people might have the same problem.