BIG W CUSTOMER SERVICE
Big W Australia offers an excellent customer support to all the people who purchase their products. Several channels have been provided for the customers to get in touch with the representatives. For all the general inquiries, customers can call them up on the number of corporate office. However, there is another number for the customer service center of Big W Australia. Both these numbers can be found on the official website.
Big W Australia has distribution centers throughout the entire country as well. People can also visit these distribution centers or call them in order to get assistance related to the offered services. If there are any booking changes, customers are requested to notify it by logging into the SalesForce system. A SalesForce user guide has also been provided for the convenience of customers. Email can also be used to get in touch with the Big W customer service representatives.
A reply to emails will be provided within a period of 24 to 48 hours. A dedicated number has been provided for the customers who require technical assistance. However, the technical support team can only be contacted between 8.30am to 5pm and emails sent to them would be replied within 48 hours. Big W is a retail subsidiary company of Woolworths Limited founded in 1964 and headquartered in Bella Vista, New South Wales, Australia.
Serving 186 locations across Australia with over 22,000 employees and Sally Macdonald as CEO, Big W made A$4.11 billion in revenue and A$114 million in operating income in 2015. Big W has many customer service options available on their website. Big W contact us page features various Big W phone numbers, including one for questions regarding an order, delivery, exchange, or warranty, and a phone number for questions regarding safety concerns or issues regarding urgent attention.
Big W also offers an option for customers to locate Big W stores and Big W Vision stores using an SMS system in which a customer texts their post code to a given number. Big W can be called on a general customer service number which is available Monday through Friday from 9 am to 6pm AEST, and on weekends from 9 am to 5 pm AEST. Big W can also be reached at a physical address via mail, at Customer Experience Manager, PO Box 8000, Baulkham Hills NSW, Australia 2153, Mailpoint: W2 B2.