MAIN STEPS TO CONTACT AMAZON CUSTOMER SERVICE
Amazon Australia offers a variety of products and services for the customers. As a result, Amazon customer service is offered through different channels while catering these products or services.
Amazon Australia offers customer support through two different channels, which include email and phone. However, before initiating the phone call or the email address, users need to enter the concern they have. It can either be related to an order placed through Amazon, Kindle apps and Amazon devices or any other question related to Amazon Australia.
Then the users will be asked to select the specific question or the most closely related question out of the list.
Once the user selects the primary concern, the specific reason is asked. These questions are being used to make sure that your ticket is sent to the right individual, who is in a position to answer them.
After that, they will be provided with two options to contact Amazon customer service, either user have to use the Amazon phone number or else use the email address in order to get in touch with customer support.
Apart from these services, a self-help section can also be found on the Amazon Australia website. This can provide assistance for the users on popular topics. They include everything from managing the account to managing orders. A separate Amazon contact section is there to offer assistance related to Amazon Kindle. The Amazon customer support service is available throughout 24 hours of the day and the users will be able to keep peace of mind because of the professional service offered by customer support representatives. An enhanced support is provided to priority concerns that the users have about Amazon Australia and other related services.
MORE AMAZON AUSTRALIA CONTACT NUMBERS
Though it requires people to sign in before usage as is typical of online companies, Amazon prides itself in providing people with the best customer experience which is why an Amazon contact us option is available as well as phone numbers for the different offices in various countries so that people can enjoy excellent Amazon Australia customer service.
Call Amazon Australia for billing and payment issues
Every customer can user amazon contact us option for those queries related to payment matters. Sometimes, clients have problems with goods received or with payments made and need a Amazon offers a customer contact for them
General queries Amazon phone number
For no specific matters there is a Amazon helpline which can manage general questions, like policy refund, delivery times and much more
Amazon Pre-Ordering Customer Care
Contact Amazon Australia if you have doubts prior to purchase a product, Amazon customer care team can help and guide you to complete your order successfully
Due to the huge number of orders Amazon process everyday, sometimes there are some issues with delivery time, with good or services purchased, with payments or billing, etc…..for those cases you have a contact complaint form in which to describe your problem to the customer support team. Contact Amazon Australia now
Recently Amazon Australia provides a call back toll in its contact us section. If you don´t want to call Amazon and be charged by your phone provider, you can request amazon to call you. Just let Amazon know your phone number and quickly a customer service representative will get in contact with you. For those people doen´t want to provide their personal number, just call Amazon Australia contact number and you will have the same assistance
Amazon FAQ Area
To facilitate self-help, a detailed FAQ section has also been provided by Amazon Australia. Specialized assistance is provided for all the customers who have concerns related to Amazon Drive and Amazon Appstore.
Amazon Prime contact
Do you need an urgent delivery from Amazon? if the answer is “yes”, you can use the new Amazon service which can deliver your product in 48 hours
Also is you are a member of Amazon Prime you can get completely free a delivery the same day (just for some zip codes). Contact now with Amazon and get info about how to be a member of Amazon Prime. Enjoy all benefits
Amazon Social Media Contacts
Amazon Australia also offers assistance for their customers through social media. Therefore, people will be able to contact Amazon through the official Facebook account and get the questions and doubts clarified. The customer service offered by Amazon Australia is friendly and people can easily get all their issues sorted out within a short period of time.
AMAZON HELPLINE FOR RETURNS AND REFUNDS
Once you receive you order you should check the status of it. You need to ensure the product is in good condition and works properly, otherwise you can contact with Amazon phone number and request a returns or a refund due to the product received is not in accordance with you ordered.
How refunds are issued?, depending of you payment method you will receive a refund from a different payment method also. For example if you pay with credit card the refund will be done in the same credit card. Keep in mind that for most product the return time is 30 days after delivery
GENERAL INFO ABOUT AMAZON AUSTRALIA
Amazon Australia Services, is an affiliate of Amazon USA. Amazon is on of the largest electronic commerce company in the world and headquarters are located in in Seattle, Washington.
Amazon was founded in 1994 by Jeff Bezos and has presence in many countries around the world
Amazon has separate retail websites, including Australia (view link below)
One of the handicap Amazon has for Australian customers could the prizes, taking in consideration shipping costs to Australia, although this is only an opinion.
Amazon is a public limited company that founded some 22 years ago with its major headquarters in Seattle, Washington D.C in the United States and it serves the world. The company has almost 270,000 people employed as staff across its worldwide operations and it is among the large and popular companies in the world today. It is majorly an online market which is favored by rising technology and increased internet usage.
As at the year 2015, the company recorded a net income of 596 million dollars while it is worth over 65 billion dollars and has about 10 different subsidiaries.
For the 15 countries in which Amazon operates with Australia included, there are separate retail websites which makes it easy for each of these branches to provide excellent customer service to their various customers. Over the course of the last 15 years, Amazon has a customer base of over 30 million people and it is still expanding. It also gives room for other companies to advertise their products